Product News
Real-time audio AI is transforming the way we work and build software. With instant insights from every call and meeting at their fingertips, customer support agents and sales reps will be able to reach new levels of efficiency and deliver a more delightful customer experience across borders.
Product News
We’re proud to announce that Gladia has been selected for the second cohort of the AWS Generative AI Accelerator, a global program offering top early-stage startups that are using generative AI to solve complex challenges, learn go-to-market strategies, and access to mentorship and AWS credits.
Case Studies
In the past few years, the democratization of speech recognition and large language models has created new opportunities for voice-first platforms to automate critical workflows. Customer support is one of the most promising and vibrant areas for these innovations.
Speech-To-Text
Once in a while, we like to zoom out of our day-to-day to reflect on the bigger trends affecting our customers to, ultimately, adapt our product accordingly. Today, what are the key shifts happening in voice-first platforms, and how can speech recognition help them to navigate these?
Speech-To-Text
When you start working with an AI model, however powerful, you can never be 100% sure of what will happen with it in practice. We've worked with Whisper ASR by OpenAI since its release in 2022 – and what we discovered is nothing short of surprising.
Speech-To-Text
AI is transforming contact centers at an accelerating pace. Speech AI technologies are at the forefront of this revolution, enabling companies to provide better customer experiences through a combination of advanced agent-assist techniques and fully automated interactions that feel natural and human-like.
Case Studies
User-generated content has become a cornerstone of the internet-driven economy. As part of this shift, various platforms have emerged to provide easy-to-use tools to create high-quality video content in a matter of minutes — with AI transcription playing a foundational role in their product development.
Tutorials
Virtual meeting recordings are becoming increasingly used as a source of valuable business knowledge. However, given the large amount of audio data produced in meetings by companies, getting the full value out of recorded meetings can be tricky.
Speech-To-Text
Word Error Rate (WER) is a metric that evaluates the performance of ASR systems by analyzing the accuracy of speech-to-text results. WER metric allows developers, scientists, and researchers to assess ASR performance. A lower WER indicates better ASR performance, and vice versa. The assessment allows for optimizing the ASR technologies over time and helps to compare speech-to-text models and providers for commercial use.
