BPO

The STT platform built for modern BPOs

Support global customers, boost agent performance, and meet compliance requirements, without adding complexity.

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Trusted by 200,000+ developers worldwide

Why top BPOs choose Gladia

Increase agent productivity with faster, more responsive transcription

Gladia’s real-time STT powers live agent assist and in-call form population, reducing manual work, speeding up resolution, and helping agents focus on what matters most.

Ensure accuracy where it matters most

QA, compliance, and coaching depend on transcripts that are both accurate and speaker-aware, even in noisy environments. Gladia’s transcription and diarization capture critical details others miss.

Support global customers with confidence

Gladia delivers consistent, multilingual accuracy at scale across languages, accents, and dialects. That means agents can confidently support more people, even without fluency in every language.

Integrate with your existing platforms and workflows

Gladia plugs into your CRM, CCaaS, and QA tools, making it easy to drive automation and insight without disrupting operations.

Performance, proven at scale

accuracy

94%

Most accurate real-time transcription in English and other high-volume languages.

languages

100+

Gladia supports over 100 languages, including 42 unsupported by other providers.

latency

270 ms

Industry-leading latency to deliver faster, more natural customer experiences.

Built-in control, without the overhead

Built for devs. Backed by real support

Gladia offers clean docs, ready-to-go SDKs, and a web-based playground so teams can test, build, and ship faster.

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Transparent pricing, no surprise charges

Get predictable per-minute pricing and bundled features like diarization and NER—so you’re never hit with unexpected fees.

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Built on Solaria. Fine-tuned by you

Gladia is optimized for speed and accuracy out of the box while giving you control to tailor performance for your use case.

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