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All your questions. Answered.
Can I try Gladia for free?
Yes, you can sign up for a free tier plan and enjoy up to 10 hours of transcription free of charge each month. You can also get in touch with us, and we'll be happy to give you a demo.
What are the billing options?
Gladia offers a pay-as-you-go option and subscription-based billing that can be monthly or annually. You can easily monitor your usage, change your pricing plan, or cancel your subscription.
What payment methods do you accept?
We use Stripe for payments and accept the main credit cards (Visa and Mastercard). Additionally, we offer alternative payment options for enterprise-level plans such as bank transfers or invoicing.
Can I change my pricing plan?
You can upgrade or downgrade your pricing plan anytime directly from your account settings or by contacting our sales team.
Can I cancel my subscription whenever I want?
Yes, you can. When you cancel your subscription, you will retain access to our services until the end of your current billing cycle.
Are there set-up fees or hidden costs?
No, we're fully transparent about our pricing, and you can find all the information on our Pricing page. There are no setup fees or hidden costs.
What are the usage constraints or other service limits?
We have rate limitations on the number of calls per hour and the total hours of transcribed audio, depending on the tier you're using.
What happens if I exceed the usage limit?
You can contact our sales team to update your plan and increase your usage limit.
Do you offer volume discounts?
Yes! We offer a volume discount for our Enterprise plan.
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