4. Conditions of access to our Services
The Services are provided if You meet the following cumulative
(i) You are:
person with full legal capacity or,
person acting through a natural person with the power or authority to enter
into a contract in your name and on your behalf.
(ii) You are:
is understood as any natural person acting for purposes that are outside his or
her trade or profession or,
professional, understood as any natural or legal person acting for purposes
relating to his commercial, industrial, handmade, liberal, or agricultural
activity, including when acting in the name of or on behalf of another
5. Terms of registration and subscription to our Services
In order to use:
Newsletter Service, You must have the following
hardware or software: a browser with an internet connection.
the self-hosted AIPI’s service, You must have the following hardware or
software: a computer with at least 40
Gb of RAM, an Nvidia GPU with the following minimal generation v100s (32GB of
VRAM), and at least 200Gio of storage and download the latest version of the Gladia’s docker image.
the On-premise AIPI’s service, Gladia’s presales team will engineer your technical
needs with the customer’s technical’s team.
the SaaS AIPI’s service, You must have the following hardware or software: a browser with an
the Saas Office addin service,
You must have the following hardware or
software: a browser with an internet connection and a Microsoft 365 license.
To have access to:
the Newsletter Service, You must fill in the form provided for this purpose on the Site,
On-premise AIPI’s service operated
by you, You must do nothing. Everything is freely
available as long as it’s not used for software redistribution in any form
(hosted, resell, …).
On-premise AIPI’s service operated
by Gladia, You must contact Gladia’s sales team at the following e-mail address: firstname.lastname@example.org.
the SaaS AIPI’s service, You must:
fill in the
form provided for this purpose on the App,
1.4.2.be registered on one of the third-party sites
listed on the App, use your login
details from the selected third-party site. You expressly authorize us to access your account data on the
relevant third-party site.
provide us with all the information marked as mandatory.
opens an account in your name (the "Account"),
which allows You to access our Services using your login and password
or your third-party login information.
6. Description of the Services
6.1. Our Services
Before subscribing, You can read the
characteristics of our Services on
our Site. You recognize:
that You are aware of the characteristics
and constraints of our Services, in
particular the technical ones,
implementation of the Services requires
a connection to the Internet and that the quality of the Services depends on this connection, for which We are not responsible.
The Services You have subscribed to are
described on the Site.
the right to limit the number of accessible AIPIs. This number will be
indicated directly on the Site.
We reserve the right to
offer any other Service.
Any request to
modify the subscribed Services must
be the subject of a new subscription.
6.2. Our Additional Services
During the duration of the Services,
You benefit from maintenance, in
particular corrective and evolutionary maintenance. In this context, access to
the Site, the App, the on premise AIPI’s, the
Addin and the SaaS AIPI’s may be limited or suspended.
Concerning corrective maintenance, We do our best efforts to correct any malfunction or bug found on the
Site, the App, the on premise AIPI’s, the
Addin and the SaaS AIPI’s
We may perform automatically and without prior
notice an evolutionary maintenance, and which includes improvements to the
functionality and/or technical facilities (aimed at introducing minor or major
extensions) of the Site, the App, the on premise AIPI’s, the Addin and the SaaS AIPI’s
Access to the Site, the App, the on premise AIPI’s, the Addin and the SaaS AIPI’s may also be limited or suspended for planned
maintenance purposes, which may include the above-mentioned corrective and
evolutionary maintenance operations.
We make our best efforts to ensure the hosting of
the Site, the App, the Addin and the SaaS AIPI’s, as well as the data produced by the above mentioned,
through a professional hosting provider, are located in a territory of the
In the event of any difficulty encountered while using
our Services, You can contact us at the contact details mentioned in the article
" Company identification”.
7. Subscription period
You subscribe to our Services for an indefinite period until the termination of your
subscription. Regarding the Self-hosted
AIPI’s service, it’s available without subscription.
8. Financial conditions
Our Services are free.
Our prices can
be revised at any time under the conditions of the article "Modifications of the Terms and Conditions”
have the right of withdrawal if You have
(i) agreed that the Services
will be provided to You as soon
as your acceptance of the Terms and Conditions and that they will be fully
executed before the end of the withdrawal period and
your right of withdrawal.
10. Intellectual Property
On the Self-hosted AIPIs
Self-hosted AIPI’s are
regulated by the rules of the Attribution-NonCommercial-ShareAlike 4.0
International License, that You agree
to respect when using the On-premise
AIPI’s (see more on: https://github.com/gladiaio/gladia/blob/main/LICENSE).
On the SaaS AIPIs
Regarding the SaaS AIPI’s, We grant You a limited, personal, non-transferable, non-sublicensable,
non-exclusive license to use the SaaS
AIPI’s for the duration set out in the article "Subscription period”. The license is granted for the sole purposes
of the use of the SaaS AIPI’s, for
your own needs.
Consequently, any other use of the SaaS AIPI’s is prohibited. In this
respect, You are prohibited from disseminating,
distributing, or making available, directly or indirectly, the SaaS AIPI’s to a third party or to the
public, whether free of charge or in return for payment. In addition, You are prohibited from making any
temporary or permanent reproduction of the SaaS
AIPI’s by any means whatsoever, as well as any translation, adaptation,
arrangement, decompilation or modification of the SaaS AIPI’s.
The license does not give You any intellectual property rights on the SaaS AIPI’s, which remains our exclusive property.
You are strictly forbidden to:
transfer, or distribute in any way the SaaS
permanently or temporarily any part of the SaaS
AIPI’s, in whole or in part, by any means and in any form,
modify the SaaS AIPI’s and / or merge all or part
of the SaaS AIPI’s into other
obscure or alter in any way any mention of ownership associated with the SaaS AIPI’s,
SaaS AIPI’s, decompile, disassemble,
translate, analyze, reverse engineer or attempt to do so, except to the extent
permitted by law and in particular Article L. 122-6-1 of the Intellectual
use the SaaS AIPI’s to develop a competing
use the SaaS AIPI’s beyond the duration of the
generally to perform any act of use or exploitation of the SaaS AIPI’s not included in the license.
On all Services
The systems, software, structures,
infrastructures, databases and content (text, images, graphics, music, logos,
trademarks, databases, etc.) that We use
on our Services, are protected by
all intellectual property rights, or rights for the creators of databases, in
force. Any dismantling, decompilation, deciphering,
extracting, reusing, copying and, more generally, any reproduction,
representation, publishing or use of all or part of any of these items, without
our authorization, is strictly prohibited and could lead to prosecution.
11. Commercial references
As an exception to this section, We may use our respective names,
trademarks, and logos and refer to our respective sites as commercial
references for the duration of our contractual relationship and 3 years
12. Your obligations and your responsibility
Concerning the provision of
You agree to provide us with all information
necessary to subscribe to and use our Services.
Concerning the use of the
You agree to abide by the
terms of the Attribution-NonCommercial-ShareAlike 4.0
International License described on this site: https://github.com/gladiaio/gladia/blob/main/LICENSE
Concerning the use of the
You agree to update and
more generally to follow instructions from the technical support from Gladia, including updating software version according to
the guidelines provided by the technical support.
You agree to maintain any
system related to Gladia to an appropriate level of
security, including performing Orchestration Software updates, Operating System
updates, certificates and any other element in relation to the functionality of
Concerning your Account :
- guarantee that the information provided in the
form is accurate and undertake to keep it up to date,
- acknowledge that this information is proof of
your identity and is binding on you as
soon as it is validated,
- are responsible for maintaining the
confidentiality and security of your login and password. Any access to our Services using your login and password
is deemed to be made by you.You must contact us immediately using the contact details set out in
the " Company identification"
section if You become aware that
your Account has been used without
your knowledge. You acknowledge that
We shall have the right to take any
appropriate action in such a case.
Concerning the use of the
You are responsible for your use of the Services and any information You
share in connection therewith. You agree
that the Services will be used
exclusively by You.
You shall not misuse the Services for purposes other than those for which they were
designed, and in particular for:
illegal or fraudulent activity,
order and morality,
third parties or their rights in any way whatsoever,
contractual, legislative or regulatory provision,
out any activity that may interfere with a third party's computer system, in particular
for the purpose of violating its integrity or security,
any operation aimed at promoting your services
and/or sites or those of a third party,
incite a third party to commit one or more of the acts or activities listed
You will also not:
- Copy, modify or misappropriate any of our
property or concepts used by us in connection with the Services,
- Adopt any conduct that interferes with or
hijacks our computer systems or breaches our computer security measures,
- Infringe our financial, commercial or moral
rights and interests, market, transfer or otherwise provide access to the
Services, the information hosted on the Site or any of our property.
You are responsible for the content You
use in connection with the Services (the
You may not distribute any Content (this list is not exhaustive):
on public order and morality (pornographic, obscene, indecent, shocking, or
unsuitable for a family audience, defamatory, abusive, violent, racist,
xenophobic or revisionist),
the rights of third parties (infringing content, infringing personality rights,
etc.) and more generally, violating a contractual, legislative or regulatory
to third parties in any way whatsoever,
deceptive, or proposing or promoting illicit, fraudulent, or deceptive
the computer systems of third parties.
You will indemnify us against any claim and/or
action that may be brought against us as a result of a breach of any of your
obligations. You will indemnify us
for any loss suffered and reimburse us for any sums We may have to bear as a result.
13. Our obligations and our responsibility
We undertake to provide
the Services with due diligence, it
being understood that We are bound
by due care.
We undertake to comply with the regulations in
Concerning the quality of our
We make every effort to provide You with quality Services. For this purpose, We carry out
regular checks to verify the functioning and accessibility of our Services and may carry out scheduled
maintenance under the conditions specified in the "Maintenance" section.
However, We are not
responsible for any difficulties or temporary impossibility of access to our
Services due to:
outside our network (including partial or total failure of your servers)
of equipment, cabling, services, or
networks not included in our Services,
or which are not under our responsibility,
of the Services by telecom operators
or internet service providers,
intervention, in particular through an incorrect configuration applied to the Services,
We are responsible for the operation of our
servers, the outer limits of which are the connection points.
Furthermore, We do not guarantee that the Services:
constant research to improve its performance and progress, will be completely
free of errors, defects or faults,
standard and not offered according to your own personal constraints, will
specifically meet your needs and expectations.
Concerning the service level
guarantee of the Site and on the Solution SaaS
We make every effort to maintain 24/7 access to our
Services except in the event of
scheduled maintenance as defined in the "Maintenance" section or force majeure.
Concerning the use of subcontracting
and the transfer of our rights and obligations
We may use subcontractors in the performance of the
Services, who are subject to the
same obligations as We are in the
performance of their work. However, We shall remain
solely responsible to You for the
proper performance of the Services.
We may substitute any person who will be subrogated
to all our rights and obligations under our contractual relationship. We will inform You of any such substitution by any written means.
14. Limit of our liability
Our liability is limited to proven direct damages that You may suffer as a result of using our hosted Services.
We decline any damage due to the usage of Gladia’s
self-hosted service without any
official commercial support from Gladia.
15. Modes of proof
Evidence can be established by any means.
You are informed that the messages exchanged through
our Site as well as the data
collected on the Site and our
computer equipment, constitute the main mode of proof admitted, in particular,
to demonstrate the reality of the Services
16. Personal data
https://www.gladia.io/privacy-policy. We invite
You to read it.
Processing of personal data by
us as a data processor
The purpose of this clause is to define the
conditions under which we undertake to carry out, on your behalf, the personal
data processing operations defined below.
As part of their contractual relations, we and
you shall each undertake to comply with the Applicable Regulation.
Description of the processing
that We carried out
As part of the Services, We
process personal data in your name and on your behalf as a data processor,
while You act as a data controller within the meaning of the Applicable
Regulation. The processing characteristics are described in the Appendix of
these Terms and Conditions.
Our obligations with respect to
We undertake to process the personal data only
for the purposes listed in the Appendix and in accordance with your documented
instructions, including with regard to transfers of data outside the European
Union. Where We consider that an instruction infringes the Applicable
Regulation, We shall immediately inform You thereof.
Moreover, if We shall process personal data and transfer them to a third
country or an international organization, according to the Applicable
Regulation of these Terms and Conditions. We shall inform You of that legal
requirement before processing unless that law prohibits such information on
important grounds of public interest.
and data confidentiality:
We undertake to implement the appropriate
technical and organizational measures to ensure the security and integrity of
personal data, their backup and the restoration of their availability in the
event of a physical or technical incident. We ensure that the persons
authorized to process the personal data hereunder have committed themselves to
confidentiality or are under an appropriate statutory obligation of
We are authorized to use processors (hereinafter
"the Sub-Processor") listed in the Appendix to carry out
specific processing activities. We shall inform You, in writing beforehand, of
any intended changes concerning the addition or replacement of Sub-Processors
as listed. This information must clearly indicate which processing activities
are concerned, and the name and contact details of the Sub-Processor. You have
a period of 15 (fifteen) calendar days from the date of receipt of this.information to submit your
legitimate and justifiable objections. In the absence of notification of
objections after this period, You shall be deemed to
have authorized the use of the relevant Sub-Processor.
The Sub-Processor shall comply with the
obligations hereunder on behalf of and in accordance with your instructions. We
shall ensure that the Sub-Processor provides the same sufficient warranties
regarding the implementation of appropriate technical and organizational
measures so that the processing meets the requirements of the Applicable
Regulation. If the Sub-Processor fails to fulfil its data protection
obligations, We remain fully liable to You for the
Sub-Processor’s performance of its obligations.
personal data outside the European Union:
We are authorized to transfer personal data
processed as part of this Terms and Conditions to countries located outside the
European Union, if appropriate safeguards have been implemented as defined
under Chapter V of GDPR.
and provision of information:
We undertake to assist You and to respond
without undue delay to any request for information sent by You, whether in the
context of a request for the exercise of their rights by data subjects, a
privacy impact assessment, or a request made by a supervisory authority or your
data protection officer.
of personal data breach:
We shall notify You of any personal data breach
relating to the processing operations covered by this Terms and Conditions,
without undue delay after becoming aware of it and to provide You with all
relevant information and documentation relating to such personal data breach.
Fate of the
We undertake at our election to delete or return
personal data at the termination of this Terms and Conditions and not to keep a
copy unless Union or Member State law requires storage of the personal data.
We shall make available to You, at your request,
all information and documents necessary to demonstrate compliance with its
obligations and allow for audits. You may carry out audits once a year, at your
own expense to verify our compliance with the obligations set forth in this
article. You will inform us of the audit at least two (2) weeks before. We may
refuse the identity of the auditor if it belongs to a competing company. The
audit shall be conducted during working hours and with the least possible
disturbance for our activity. The audit shall not threaten (i)
technical and organizational security measures implemented by us, (ii) security
and confidentiality of data of our other customers,
(iii) our proper functioning and organization. When
possible, Parties will agree beforehand on the scope of the audit. The audit
report will be sent to us as so to submit comments, which will be attached to
the final version of the audit report. Each audit report will be considered confidential information.
obligations with respect to Us: You undertake to:
with the personal data mentioned in Appendix, except any improper,
disproportionate, or unnecessary personal data, and except any “particular”
personal data within the meaning of the Applicable Regulation, except if the
processing activities justify it. In this case, You
will have to document these justifications and to take all measures, notably of
prior information, to collect appropriate consent and appropriate security
measures, appropriate for such particular data;