Index Audio content based on transcription (and translations) to improve customer’s incident response.
Multi-language language detection including multiple language within the same sentence (code-switching).
Detect the gender, age and the accent of the speakers on the phone to perform analytics or database voiceprint retrieval (speaker recognition).
Detect intent from multiple speakers to understand conversion rate.
Optimize call-center routing based on topic and keyword extraction.
Understand and recommend products for customers based on affinity, emotion, sentiment, and other automated criteria.
Perform near real time translation.
Extract background noise, and perform phone quality assessment.
Augment Telephony Analytics with natural language understanding to perform additional analytics and optimize sales, conversion rate, ticket routing and many more.