Call Center Analytics
Improve Call-center efficiency with Gladia AI powered Audio analytics
Get the best knowledge from call center operations
Semantic search
Index Audio content based on transcription (and translations) to improve customer’s incident response.
Code-Switching transcription
Multi-language language detection including multiple language within the same sentence (code-switching).
Speaker Profiling
Detect the gender, age and the accent of the speakers on the phone to perform analytics or database voiceprint retrieval (speaker recognition).
Intent Detection
Detect intent from multiple speakers to understand conversion rate.
Optimize Call Routing
Optimize call-center routing based on topic and keyword extraction.
Optimize customer product matching
Understand and recommend products for customers based on affinity, emotion, sentiment, and other automated criteria.
Near Real Time Translation
Perform near real time translation.
Context aware telephony analytics
Extract background noise, and perform phone quality assessment.
Combine Analytics with NLP
Augment Telephony Analytics with natural language understanding to perform additional analytics and optimize sales, conversion rate, ticket routing and many more.